Terms of Service

Welcome to Tripiffic Travels Pvt. Ltd. ('Tripiffic', 'Platform', 'we', 'us', or 'our'). These Terms of Service ('Terms') form a legally binding contract between Tripiffic and the person or business entity accessing or utilizing our travel booking platform, APIs, mobile applications, and administrative consoles.

By clicking 'I Agree', creating an administrative or corporate employee profile, searching flight or hotel itineraries, or initiating any reservation, you affirm that you possess full legal authority to enter into these Terms on behalf of yourself and your corporate employer.

Enterprise Precedence: Where a corporate customer has entered into an executed Master Services Agreement (MSA), Corporate Travel Partner Agreement, or bespoke Service Level Agreement (SLA) with Tripiffic, the provisions of that executed agreement shall supersede any directly conflicting terms set forth herein.

To utilize Tripiffic corporate functionality, your organization must establish an active Enterprise Account. Each employee traveler must log in using authorized single sign-on (SSO) or verified email credentials.

• Credential Security: Corporate administrators and employees are responsible for maintaining the confidentiality of their login credentials. Any activity conducted under an authenticated account shall be deemed authorized by the respective corporate entity.
• Role-Based Governance: The platform offers role segregation (e.g., Super Admin, Finance Manager, Department Approver, Employee Traveler). Administrators must ensure appropriate permission levels are mapped to valid company roles.
• Employee Deprovisioning: The Corporate Client must promptly deactivate employee accounts upon termination or role transition. Tripiffic is not liable for bookings initiated by former employees prior to deactivation.
• Notification of Unauthorized Access: You agree to immediately notify Tripiffic at security@tripiffic.com upon discovering any credential breach, phishing incident, or suspected account compromise.

Tripiffic operates as an advanced technology intermediary connecting corporate travelers with airlines, Global Distribution Systems (GDS: Amadeus, Sabre), and hotel wholesalers (TBO). The following conditions govern reservations:

• Dynamic Pricing & Availability: Flight seat inventory and hotel room rates fluctuate in real-time based on airline yield management systems. A displayed quote on a search results page does not constitute a guaranteed price until the booking request is validated and ticketing begins.
• PNR & Voucher Issuance: A reservation is confirmed only upon the generation of an official Airline Passenger Name Record (PNR) and electronic ticket number (e-ticket) for flights, or a valid supplier Confirmation Voucher for hotels.
• Passenger Name Accuracy: Airline regulations strictly prohibit ticket transfer or significant name alterations. Passenger names must precisely match the government-issued photo ID or passport presented at airport check-in.
• Baggage, Meals & Seat Selection: Ancillary services (checked baggage allowances, seat selection, special meal requests) are subject to each operating airline's individual tariff guidelines and aircraft configuration.

All fares and rates displayed on the Platform are presented in Indian Rupees (INR) unless a different local currency is selected. The total price includes base fare, airport charges, passenger development fees, fuel surcharges, applicable GST, and Tripiffic platform technology fees.

When an authorized traveler or administrator cancels or alters an itinerary, the financial refund is determined primarily by the underlying airline's fare rules (e.g., Non-Refundable, Saver, Flexi, or Corporate Special) and hotel cancellation cut-offs:

Tripiffic incorporates machine learning and generative artificial intelligence ('Tripiffic AI') to analyze travel histories, recommend cost-optimized flight combinations, and summarize corporate travel policy compliance.

• Advisory Nature: AI-generated flight recommendations, connection suggestions, and policy interpretations are provided for organizational convenience and do not constitute an infallible travel guarantee.
• Mandatory Human Review: Travelers and approving managers must verify departure airports, terminal changes, layover durations, and baggage allowances prior to confirming reservations.
• Visa & Health Advisories: While AI tools may surface general visa guidelines, travelers bear sole legal accountability for obtaining valid entry visas, transit visas, transit vaccinations, and immigration documentation.

You agree to use Tripiffic solely for legitimate business travel reservations. You expressly agree not to:

• Create speculative, fictitious, or fraudulent reservations in anticipation of demand or to hold inventory without genuine intent to purchase.
• Deploy automated web scrapers, crawlers, harvest bots, or scripts to extract flight pricing or hotel availability without explicit written license from Tripiffic.
• Reverse-engineer, decompile, or tamper with the Platform's booking workflows, API endpoints, or database structures.
• Manipulate passenger details, split ticket itineraries (churning / hidden-city ticketing / back-to-back ticketing) in violation of airline conditions of carriage.
• Circumvent or attempt to tamper with your employer's configured travel policy rules, approval chains, or cost center budget ceilings.

Tripiffic provides technology infrastructure to connect travelers with independent airlines, transport operators, and accommodation providers. Tripiffic does not own, manage, or operate aircraft or hotel properties.

To the maximum extent permitted by applicable Indian law:

• No Liability for Supplier Operations: Tripiffic is not liable for airline flight delays, gate changes, oversold flights, strikes, baggage damage, weather cancellations, or hotel overbooking incidents.
• Indirect & Consequential Damages: Under no circumstances shall Tripiffic, its directors, or affiliates be liable for indirect, punitive, incidental, special, or consequential damages, including loss of business profits or missed corporate meetings.
• Aggregate Liability Cap: In all events, Tripiffic's aggregate cumulative liability arising out of or related to any booking shall be strictly limited to the technology service fee retained by Tripiffic for that specific transaction.

The Platform, its underlying source code, user interfaces, documentation, trade dress, and the 'Tripiffic' trademark are protected by copyright, trademark, and proprietary software rights under the laws of India and international treaties.

Tripiffic grants you a limited, revocable, non-exclusive, non-transferable license to access the Platform strictly for internal business travel management during the active term of your corporate account.

These Terms and any contractual or non-contractual disputes arising from them shall be governed by and construed in accordance with the substantive laws of the Republic of India, without giving effect to conflict of laws principles.

Dispute Resolution Procedure:

• Amicable Negotiation: In the event of any dispute, the parties shall first attempt in good faith to resolve the controversy through informal executive escalation within 30 calendar days.
• Binding Arbitration: If unresolved amicably, the dispute shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitral tribunal shall consist of a sole arbitrator appointed mutually by the parties.
• Venue & Language: The seat and venue of arbitration shall be New Delhi, India. The arbitration proceedings shall be conducted entirely in the English language.
• Court Jurisdiction: Subject to arbitration, the courts located in New Delhi, India shall have exclusive jurisdiction over any legal proceedings.

We reserve the right to revise or amend these Terms of Service periodically to reflect evolving legal frameworks, technological enhancements, or travel supplier requirements. The updated Terms will take effect upon posting to the Platform.

Tripiffic reserves the right to immediately suspend or terminate corporate accounts, cancel pending ticketing sessions, or restrict access if fraudulent activity, unpaid invoices, or severe acceptable use violations are detected.

All formal notices under these Terms must be delivered in writing via registered post or tracked corporate courier to our corporate headquarters or transmitted via email to sriyansh@tripiffic.com.